Gemsa pieces are designed in accordance with highest standards and crafted from ethically sourced, exclusive quality materials by experienced Jewellers. With our tips, your precious pieces will continue to shine for many years to come.

How to Store Your Jewellery 

• Always store your jewellery pieces separately, preferably in your Gemsa Jewellery box so that they don't rub together or become tangled. And to protect them from direct sunlight, heat or moisture.
• Please store the same metals together as mixing different metals in the same storage place for too long can result in tarnishing.

Caring for Your Jewellery 

• Our especially designed polishing cloth is included in each order to keep your jewellery looking bright and help prevent tarnishing. Suitable for use on sterling silver, plated jewellery and precious metals.
• Buff the piece gently in one direction rather than circular motions. Do not wash the polishing cloth, as it will lose its effectiveness.
• No chemicals or jewellery cleaning agents should be used.
• To retain their shine and prevent tarnishing, please remove jewellery before washing your hands, showering, swimming or exercising.
• To prevent tarnishing, please keep away from liquids, perfume, body lotions and hairspray. 
  
  Please see our full care guide page for more details

Delivery

Choose from any of the below delivery methods: 

UK Delivery Options

2-5 Working Days Royal Mail Tracked Delivery: FREE

Next Working Day Royal Mail Tracked delivery: (order before 2pm working day):  Free on orders over £130 / £6.95 on orders below £130

US & Canada Delivery Options

5 - 10 Working Days Royal Mail International Tracked Delivery (order before 2pm BST/GMT):

FREE for orders over £120

Or £15 on orders below £150

3 – 5 Working Days Express International Courier Tracked Delivery (order before 2pm BST/GMT): FREE for orders over £150

Or £20 on orders below £150

EU Delivery Options

5 - 10 Working Days Royal Mail International Tracked Delivery (order before 2pm BST/GMT):

FREE for orders over £120

Or £15 on orders below £150

3 – 5 Working Days Express International Courier Tracked Delivery (order before 2pm BST/GMT): FREE for orders over £150

Or £20 on orders below £150

All Other International Options

7 - 14 Working Days Royal Mail International Tracked Delivery (order before 2pm BST/GMT):

FREE for orders over £200

Or £20 on orders below £200

5 – 7 Working Days Express International Courier Tracked Delivery (order before 2pm BST/GMT): FREE for orders over £250

Or £25 on orders below £250

International Duties & Taxes

International orders may be subject to customs or import duties, additional tariffs, and tax charges once they reach their destination country outside of the UK. These charges are automatically payable by the customer upon delivery.

Unfortunately, these charges are out of our control and will not be covered by Gemsa Jewellery. You will be contacted by the courier or a third-party company to pay your customs fees.

For more accurate information, we would suggest getting in touch with your local customs office. If you choose not to pay the customs fee and the parcel is returned to Gemsa Jewellery, a shipping & handling fee may be deducted from your refund.

If for whatever reason the postal service or courier returns the order to us as they could not complete the delivery, the customer will be responsible for repeat delivery charges.

If you have any questions, please get in touch with us at contact@gemsa.co.uk where we will be happy to assist.

Returns

Here at Gemsa London, we take pride in offering high quality jewellery using only responsibly sourced finest materials.

If for any reason, you are not completely satisfied with your order, we accept returns within 30 days of the original purchase date.

All returns must be:

• Unworn
• Undamaged
• All returned jewellery must arrive in its original condition, along with the original tags and packaging including the original jewellery box

Please note:

• Items received after 30 days will not be accepted.
• Your original shipping fee is not refundable.
• Should the returned item not meet the return guidelines, Gemsa Jewellery has the right to deny a return and have the item re-shipped to the customer.
• Items purchased through a third-party vendor (outside of www.gemsa.co.uk) must be returned through the company that it was purchased from.

Unfortunately, we cannot be responsible for returns which do not arrive safely with us.

Promotional Items

Gemsa may run promotions from time to time, if you received a complimentary free item with your purchase then you must return the item as well in order to receive a full refund.

Bundle Sets

The bundle can only be returned as a set. No individual item of a bundle can be returned for refund.

Which Jewellery Cannot Be Returned?

Please note that personalised/engraved items have been custom-made bespoke for you and therefore not eligible for return or exchange. All personalised/engraved sales are final.

Due to hygiene reasons, earrings are not eligible for return or exchange. All earring sales are final.

How To Return an Item?

Please complete the online returns process here. or you can contact us at contact@gemsa.co.uk.

• If your return is accepted, you will get a confirmation email with instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted. 
• When returning your item, please use a trackable shipping service and obtain a proof of postage and a tracking number.
• All return shipments must be sent with “Signature Required” for any carrier used.
• Customers are responsible for shipping and handling charges for returns. Shipping costs are there for non-refundable.
• Please note that international customs duties and sales taxes are Non-Refundable.
• Any returns received in unsatisfactory conditions or lost in the mailing process will not be accepted and responsibility will be held by the customer.

We do not offer free returns at the moment. Please note, for returns customers are responsible for shipping and handling charges.

Refund
Once your return is received, inspected, and approved, you will be notified via an email. Refunds usually take 5–10 working days to show in your account. All refunds will always be processed onto the same debit or credit card used for purchase.
For international returns, please allow up to 30 days for your refund to process.

Faulty Item
We sincerely apologise if you have experienced any fault with your Gemsa jewellery. Our customer service team would be happy to assist.
Please email us within 30 days of receipt, at contact@gemsa.co.uk before returning your item to us, and we’ll help you replace it. We offer free return shipping for faulty items only.

Exchange

We are happy to help you with an exchange within 30 days of purchase. To proceed with your exchange, please email us at contact@gemsa.co.uk with your order number, and what piece you would like to exchange. If the new exchange item is lower in price, we will refund the difference. If the new exchange item more expensive, we will send an email to notify you of the additional payment.

Please return the original item following our return instructions. Once we receive it, we will send the new exchange item to you

Please see our returns policy here