At GEMSA London, every piece is created with the intention of being worn, lived with, and cherished over time.
We stand behind the quality of our craftsmanship and want you to feel confident in your jewellery from the moment it becomes yours.

 

1 Year GEMSA Warranty

All GEMSA jewellery is covered by a 1 year warranty from the date of purchase. During this period, we will happily offer a complimentary repair or replacement if your piece experiences a fault due to a manufacturing defect.

If you believe your jewellery has a manufacturing issue, please contact us at (contact@gemsa.co.uk), and our team will guide you through the next steps.

Gold Vermeil & Replating

GEMSA jewellery is crafted using premium gold vermeil, electroplated with 2.5–3 microns of real 18k gold over sterling silver. This finish is significantly thicker and more durable than standard gold plating and is designed to age beautifully with proper care. Jewellery, like all meaningful objects, evolves with wear. Over time, gentle fading can naturally occur depending on use, environment, and care.

 

To support the longevity of your piece, we offer the following:

Complimentary Replating (First Year)

Within 12 months of purchase, GEMSA offers one complimentary replating service should your jewellery require it due to natural fading.

• This service is available once per piece
• Applies to original purchases only
• The piece must not have been previously replated or altered

Customers are responsible for shipping the piece to us; GEMSA will cover the replating service and return shipping.

Replating Beyond One Year

After the first year, replating and repairs remain available as part of our ongoing care service.
• Replating is offered for a small fee
• This allows your jewellery to continue being worn and enjoyed for years to come

What the Warranty Does Not Cover

Our warranty and replating service do not cover:
• Lost or stolen jewellery
• Damage caused by improper use, storage, or impact
• Normal wear such as scratches, bent components, or snapped chains
• Damage caused by chemicals, perfumes, hand sanitisers, or water exposure
• Modifications or repairs carried out by third parties
• Items purchased through unauthorised third-party retailers

Proof of purchase is required to activate any warranty or care service.

A Note on Care

GEMSA pieces are thoughtfully designed and crafted to be worn with intention. Following our care guidelines will help preserve the beauty and longevity of your jewellery.

Gold vermeil jewellery is best removed before showering, swimming, exercising, or applying perfumes and lotions.

Our Promise

Jewellery marks moments. It carries memory, meaning, and time. Our commitment is not only to how your jewellery looks when you first receive it but how it continues to live with you.

If you ever have questions about care, repairs, or your piece, our team is always here to help.

contact@gemsa.co.uk