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What does the GEMSA warranty cover?

GEMSA offers 1 year warranty on all the pieces from the date of
purchase. Within this time, we offer free replacements for any manufacturing
defects. If your piece has a fault or breakage due to a manufacturing error,
please get in contact and we will replace your piece, at no extra cost.

Please notify us within 48 hours by email ( if the product
arrives damaged upon delivery. The return of the goods to GEMSA must be in the
original packaging and in new condition.

Please note, the warranty does not cover normal wear and tear, scratches
that come with normal wear and tear, discoloration due to exposure to
chemicals, washing, bathing, swimming, heat, make-up, perfume or body lotions, damage
from improper use or storage, loss, accidental damage, loss of stones, or any
modification to your jewellery piece done by a third party. Any abuse or misuse
will void the warranty.

We will require proof of purchase to activate the warranty for you, if any
issues please get in touch and we will be more than happy to help.

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