Shipping
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
All deliveries are fully tracked. Some services may require a signature on delivery.
Orders placed before 2pm, Monday to Friday, are usually dispatched the same day.
Orders placed after 2pm or on non-working days will be dispatched on the next working day.
Saturday, Sunday, Bank Holidays and Public Holidays are not considered working days.
Couriers
Royal Mail
DHL
FedEx
Import Duties & Taxes
For orders delivered outside the UK, local customs duties or import taxes may apply.
These charges are determined by local authorities and are not included in your order total.
Any applicable customs fees are payable by the recipient upon delivery.
If customs charges are declined and the parcel is returned to us, a shipping and handling fee may be deducted from your refund.
For more specific information, we recommend checking with your local customs office.
UK
|
Shipping method
|
Cost |
Estimated delivery |
|
UK standard tracked delivery
|
£3.95 Complimentary on orders over £95 |
2-4 working days |
|
UK express tracked delivery
|
Complimentary on orders over £150
£6.95 on orders below £150
|
1-3 working days |
EUROPE
|
Shipping method
|
Cost |
Estimated delivery |
|
Standard tracked delivery |
Complimentary on orders over £130
Or
£12 on orders below £130
|
3-7 working days
|
|
Express tracked delivery
|
Complimentary on orders over £250
Or
£20 on orders below £250
|
2-5 working days |
USA & Canada
|
Shipping method
|
Cost |
Estimated delivery |
|
Standard tracked delivery
|
Complimentary on orders over £130
Or
£12 on orders below £130
|
3-10 working days |
|
Express tracked delivery
|
Complimentary on orders over £250
Or
£20 on orders below £250
|
2-5 working days |
ALL OTHER INTERNATIONAL
|
Shipping method
|
Cost |
Estimated delivery |
|
Standard tracked delivery
|
Complimentary on orders over £150
Or
£15 on orders below £150
|
5-20 working days, depending on destination. |
|
Express tracked delivery
|
Complimentary on orders over £250
Or
£20 on orders below £250
|
3-7 working days, depending on destination. |
Shipping Restrictions
Due to international shipping restrictions, we are currently unable to deliver to the following locations:
Russia
Ukraine
Belarus
North Korea
Somalia
Syria
Sierra Leone
Niue
Sao Tome
Central African Republic
Cote d'Ivoire
Burkina Faso
Guinea
Afghanistan
Ascension
Bovet Island
British Indian Ocean Territory
French Southern Territories
Heard & McDonald Islands
Pitcairn
Saint Pierre & Miquelon
Tristan Da Cunha
US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway
Atoll, Palmyra Atoll, Wake Is)
Western Sahara
Need help?
If you have any questions about shipping or delivery, please contact us at
contact@gemsa.co.uk
We’re always happy to help.