Care Instructions
How do I take care of my jewellery?
GEMSA jewellery is designed to be worn, lived in, and cherished, with a little care along the way.
Each order includes a specially designed polishing cloth to gently refresh your piece and help maintain its natural glow. Use it lightly, stroking in one direction rather than circular motions. To preserve its effectiveness, please avoid washing the cloth.
To protect the beauty of gold-plated and vermeil pieces, we recommend avoiding jewellery cleaning solutions or harsh chemicals. Gentle polishing and mindful wear are all that’s needed.
For longevity, we suggest removing your jewellery before washing your hands, showering, swimming, exercising, or prolonged contact with water. Apply perfumes, lotions, and hair products first, allowing them to fully absorb before putting on your jewellery.
With these small rituals, your GEMSA pieces will age gracefully developing character and softness over time, just like the moments they accompany.
Do you have a warranty?
Yes. We offer a one-year warranty on all GEMSA jewellery from the date of purchase.
During this period, we are happy to provide complimentary repair, replacement, or replating for any manufacturing defects.
Our warranty reflects the way our jewellery is meant to be worn thoughtfully, with care, and enjoyed as intended.
Still have questions?
We’re always happy to help. Please email us at contact@gemsa.co.uk
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth as needed.
Please do not wash the cloth, as this will reduce its effectiveness.
What is hallmarking and how does GEMSA ensure quality?
Hallmarking is the official process of independently testing and certifying precious metals such as gold, silver, and platinum. In the UK, this is carried out by one of the recognised British Assay Offices to ensure the metal meets its stated standard of purity.
At GEMSA London, we take hallmarking seriously. Any piece that legally requires hallmarking under UK law is independently tested and hallmarked before it reaches you.
Pieces that meet the UK weight threshold are marked with:
• The metal fineness mark (such as 925 for sterling silver)
• The GEMSA sponsor’s mark, confirming our responsibility as the maker
These hallmarks are a quiet guarantee, not only of metal purity, but of integrity, traceability, and craftsmanship.
Shipping & Returns
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if not received.
Get in touch
If you have any questions about your order, please contact us.
Details
Materials
18K Gold on Recycled 925 Sterling Silver, Freshwater Pearl
Finish: Gold