Care Instructions
How do I take care of my jewelry?
GEMSA jewellery is designed to be worn, lived in, and cherished with a little care along the way.
Each order includes a specially designed polishing cloth to gently refresh your piece and help maintain its natural glow. Use it lightly, stroking in one direction rather than circular motions. Please avoid washing the cloth, as this will reduce its effectiveness.
To preserve the beauty of gold-plated and vermeil pieces, we recommend avoiding jewellery cleaning solutions or chemicals. Instead, gentle polishing and mindful wear are all that’s needed.
For longevity, remove your jewellery before washing your hands, showering, swimming, exercising, or coming into contact with water. We also suggest applying perfumes, lotions, and hair products first allowing them to fully absorb, before putting on your jewellery.
With these small rituals, your GEMSA pieces will age gracefully, developing character and softness over time just like the moments they accompany.
Do you have a warranty?
Yes! We offer a one-year warranty on all GEMSA jewellery from the date of purchase.
During this period, we are happy to provide complimentary repair, replacement, or replating for any manufacturing defects.
Our warranty is designed to reflect the way jewellery is meant to be worn thoughtfully, with care and to ensure your piece is enjoyed as intended.
Still have questions?
We're happy to help! Please email us at contact@gemsa.co.uk
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness.
What is hallmarking and how does GEMSA ensure quality?
Hallmarking is the official process of independently testing and certifying precious metals such as gold, silver, and platinum. In the UK, this is carried out by one of the recognised British Assay Offices to ensure the metal meets its stated standard of purity.
At GEMSA London, we take hallmarking seriously. Any piece that legally requires hallmarking under UK law is independently tested and hallmarked before it reaches you.
Pieces that meet the UK weight threshold are marked with:
• The metal fineness mark (such as 925 for sterling silver)
• The GEMSA sponsor’s mark, confirming our responsibility as the maker
These hallmarks are a quiet guarantee, not only of metal purity, but of integrity, traceability, and craftsmanship.
Shipping & Returns
International Shipping
We offer international tracked shipping.
We offer free uk tracked shipping.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you not received.
Get in touch
If you have any questions about your order, please contact us.